Delivery and Shipping

There are two delivery ways:

1. For standard shipping, orders will be delivered by

(1) the national postal service of the destination country. You might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

(2) convenient stores. You could choose 7-11, FamiMart or HiLife to receive. This service is available for Taiwan area only.

(3) SF express. Please choose an address that someone is available to receive the package. This service is available for Hong Kong and Macau only.

2. For express shipping, orders will be delivered by International Express Mail Service (EMS). The shipping fee may vary by destination and the size of your order. Shipping fees will be shown upon checkout.

Do Onor ship internationally?

Yes, we offer worldwide shipping!

When will Onor ship my order?

Orders placed will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays ,busy periods and weekend. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

How long does standard shipping normally take?

For standard shipping, every product will be sent by regular air mail. It takes as below,

For express shipping, it takes as below,


The exact arrival time is dependent on logistics operations, and thus we cannot guarantee a specific date of arrival.The above are estimated times to local post office and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

How can I check my order status?

Enter in Onor Design online shop, sign in to your Account (the one that you made your order with) and click on "My Orders". Then you could follow your orders with package reference in the website as below. Click Me to get into "My Orders".

For non-Taiwan orders, SF express, national postal service or EMS:Click Me.

For Taiwan orders, postal service Click Me7-11 Click Me、FamiMart Click Me

Will my package be delivered to my house or to the post office for me to pick it up?

Your product will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

If the destination in Hong Kong or Macau is Non-Industrial/Commercial or Remote Area, SF Express will Surcharge you HKD30. This charge is on customers account.

Import Taxes & Duties

Some countries outside Taiwan may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Still not getting your answers? Leave a message at Contact Us on this website. You can even contact us on Facebook.

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